Frequently asked questions
Can't find your answer? Ask us in the demo.
General
What is Squaremeters AI?
Squaremeters AI is an AI agent platform for estate agencies, property consultants and developers. The headline products are the AI Voice Agent, Conversation AI and automations. Underneath them sits a CRM foundation (pipeline, shared inbox, contacts, calendar) where every conversation is logged.
Who is it for?
It's built for agencies that receive a lot of enquiries by phone and message while their agents are often out: residential sales and lettings agencies, land and investment consultants, agencies selling to international buyers and developers selling off-plan.
Does it replace our agents?
No. The assistant takes the first answer on calls and messages: it understands intent, qualifies, books appointments and logs everything in the CRM. Viewings, valuations, negotiation and contracts stay with your agents. When a hot lead or special request comes in, the assistant transfers the call to a person.
Which languages does it speak?
English and Turkish. You can set up an English greeting for international callers. We don't currently offer other languages.
Does it integrate with property portals?
We don't claim ready-made portal integrations. Your listings are loaded into the assistant during setup, and it uses that list on calls. Meta (Facebook/Instagram) lead forms and messages, WhatsApp, Google/Outlook calendars, web forms and webhooks/API are supported.
AI Voice Agent
Can it do FSBO calling?
Yes, through outbound campaigns. The agent rings owners selling or letting privately from the list you provide, offers a free valuation and books interested owners into your calendar. It doesn't scrape listing portals, and calling rules for individuals apply.
How does the assistant introduce itself? Does it pretend to be an agent?
It introduces itself as the agency's assistant and never pretends to be an agent, for example: “Hello, thanks for calling Atlas Estates, this is Elif, Sarah's assistant.” The exact wording is agreed with you during setup.
Does it quote prices to callers?
It doesn't give valuations. When asked what a property is worth, it explains that an agent needs to see it for an accurate price and offers a free valuation appointment. It can share the asking price from your listing data, but it never estimates value or makes promises such as guaranteed growth or a certain sale.
Can it talk about our listings?
Yes. It searches your listings by area, type, budget and bedrooms, describes suitable properties briefly and can send the listing link by WhatsApp during the call. It never invents a property that isn't on the list.
Does it actually book appointments into our calendar?
Yes. It checks availability in your Google or Outlook calendar, offers suitable times in plain language and books viewings, valuations or office meetings into the right agent's calendar. A WhatsApp confirmation can follow automatically.
How does it transfer calls to an agent?
In a warm transfer, the assistant first rings the agent, reads a short summary of the caller, then joins the calls. When to transfer and which numbers to ring are set during setup. If the agent doesn't answer, a note is taken and a call-back task is created.
What happens after the call?
The call is logged in the CRM: contact record, custom fields, tags, pipeline opportunity and call summary. Agents get tasks for hot leads and new appointments. The recording and summary are available on the contact record.
Conversation AI and automations
Which channels does Conversation AI cover?
WhatsApp, Instagram DMs, Facebook Messenger, website chat and SMS. Every conversation is collected in the shared inbox and on the relevant contact record.
Are replies sent automatically, or can we approve them?
Both options are available. In suggestion mode, the AI drafts a reply and an agent approves it. In automatic mode, replies go out directly. Conversations are handed to a person when needed.
Which automations come ready to use?
Ready-made real estate scenarios such as WhatsApp confirmation after booking, a reminder before the appointment, follow-ups based on call outcome (hot lead, information request, unreachable), task assignment, routing leads to the right agent and long-term nurture messages.
Do we have to build the automations ourselves?
No. Our team sets up the automations during onboarding to match how your agency works. If you need changes later, just ask your dedicated consultant.
Pricing and contract
How much does it cost?
Inbound call handling is $220 per month and outbound call campaigns are $300 per month. You can use either or both. Use the calculator on the pricing page to model your own setup.
How is pricing calculated for multiple listings or developments?
The first unit is charged at the full package price; each additional listing or development unit is 70% of the package price. For example, two units of inbound handling come to $220 + $154 = $374 per month.
Is there a contact limit?
1,500 contacts are included. Each contact above that is $0.20.
Do we need to sign a long-term contract?
No. The contract is monthly, with no long-term commitment.
Is there a free demo?
Yes. In the demo we play sample calls and discuss how the assistant would be configured for your agency. Book through the demo page or the form at the bottom of any page.
Setup, phone, security and compliance
Who handles the setup?
Our team does: listings, scripts, calendars, CRM, transfer numbers and the introduction line. We run test calls with you before going live, and you get a dedicated consultant.
Can we keep our existing number?
Yes. The assistant works with a Turkish phone number. You can forward calls from your existing number or use a new number dedicated to the assistant, and choose to route all calls, only missed calls or only after-hours calls.
Are calls recorded?
Yes. Calls are recorded and summaries are added to the contact record in the CRM. We recommend publishing a privacy notice so callers are informed; as data controller, your agency is responsible for that notice.
How do outbound campaigns handle consent?
In Turkey, marketing calls require İYS consent and a KVKK privacy notice. Campaigns only call consented contacts within agreed hours, and anyone who asks not to be called is recorded. Other markets have their own rules, such as GDPR in the EU. We recommend checking your process with a legal adviser.
How long does setup take?
It depends on the size of your listings, the number of scripts and the integrations involved, so we don't promise a fixed timeframe. We put together a plan for your agency during the demo.
Hear the agent handle your agency's calls.
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