CRM foundation · Call insights

Listen to, read and measure every call your AI takes.

Every call the AI voice agent handles comes with a recording, a written transcript, a short summary and an outcome tag, all on the contact's card. How many calls came in, how many became bookings, how many arrived after hours: the core numbers sit in one report.

Figures in the visuals are sample interface data.

Call recording · sampleViewing booked
1:073:12
  • Agent

    We have two flats in that range: one on a gated site, one within walking distance of the metro.

  • Caller

    The gated one sounds better. Can I see it at the weekend?

  • Agent

    Saturday at 11 is free. I'll send the listing link on WhatsApp.

Summary

Buyer looking for a 3-bed in Maltepe. Budget ~₺6.5M, mortgage agreed in principle. Prefers a gated site. Saturday 11:00 viewing booked.

buyer3-bedMaltepemortgage
Outcome
Booked
Duration
3:12
Language
Turkish
Transfer
None
The problem

Nobody in the office knows what was said on the phone.

01

Calls leave no record

What did the client want, what was promised, was price discussed? Only what the agent remembers survives.

02

Missed calls are invisible

Unanswered calls disappear into the phone's history. You can't measure how many opportunities walked away.

03

Trusting AI means seeing it work

If you can't hear how the agent talks to clients, it's hard to hand it your phone line.

Every call recorded

Recording, transcript and summary the moment the call ends.

When the voice agent hangs up, the recording and transcript are ready. The AI sums up the conversation in a few sentences, tags the outcome and writes it to the contact. Instead of listening to a 3-minute call, your agent reads a 3-line summary.

  • Audio recording and written transcript
  • AI summary: need, budget, area, next step
  • Outcome tag: booked, valuation request, info request, transferred, no answer
  • All on the contact card and in the unified inbox
Today's callssample
  • Ayşe T.Booked09:42
  • Tarık S.Valuation request10:15
  • Gül E.Info request11:03
  • Ebru S.Transferred12:20
  • +90 542 ••• 08No answer · callback13:47
  • Ozan P.Viewing confirmed14:05
Core reports

Call volume and bookings on one screen.

See how many calls were answered each day and week, how many ended in a booking and how many came in after hours. Calls the AI resolved and calls passed to agents are tracked separately.

  • Total and daily call volume
  • After-hours and previously missed calls
  • Calls that turned into appointments
  • Breakdown by outcome tag
Weekly reportsample data

Total calls

48

Booked

19

After hours

11

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Answered callsEnded in a booking
What gets captured

To check the AI and manage the team.

Audio recording

Listen to any call end to end for quality control.

Transcript

The full text of the call, so you can find any line in seconds.

Summary

A few-sentence AI summary gives your agent the context fast.

Outcome tag

Every call ends with an outcome, and automations follow up based on it.

Missed call follow-up

Callback tasks or campaigns for people you couldn't reach.

Core metrics

Volume, after-hours share and booking conversion at a glance.

Sample call

From recording to card: what the AI writes.

  • Caller

    Could you value my 600 square metre plot in Gebze?

  • Agent

    For an accurate price we need to look at the location, zoning and plot details together. Do you know the parcel number?

  • Caller

    It's on the title deed. I'll check and send it on WhatsApp.

  • Agent

    That would be great. Shall our agent call you tomorrow at 10?

Written to CRM
Outcome: Valuation requestSeller · landGebze · 600 m²

Summary written to the card · callback task for tomorrow 10:00 assigned to the agent

Sample transcript. We play real call recordings in the demo.

Call insights questions

Are callers told the call is recorded?

Yes. We add a recording and privacy notice to the agent's opening line during setup.

How do we spot a call the AI misunderstood?

You can listen to every recording and read every transcript. We use your feedback to update the agent's script and knowledge.

Which metrics are in the reports?

Core metrics such as call volume, after-hours calls, missed calls, breakdown by outcome tag and calls that turned into appointments.

Are our agents' own calls recorded too?

The recordings and summaries on this page cover calls the AI handles and transfers. We agree how your team's phones are set up during onboarding.

Demo

Listen to real call recordings.

In the demo we'll go through real recordings, summaries and the reporting screen together.

  • Real call recordings
  • Summary and outcome tag examples
  • Monthly contract, no lock-in
Your team

Your details are only used for the demo and never shared with third parties.