A no-show is when a client misses a booked viewing, valuation or office meeting, or isn't at the property. It wastes the agent's time and sometimes travel costs.
The most common ways to reduce no-shows are a confirmation after booking, a reminder beforehand and an easy way to reschedule.
Why it matters for agencies
An agent's day is built around a handful of appointments. One no-show wipes out time that could have gone to another client.
Example
The day before a valuation, the seller gets a WhatsApp reminder, replies that they need a different time, and the appointment is moved.
Related terms
Appointment settingFinding a suitable slot for a viewing, valuation or meeting based on calendar availability, and booking it.Follow-upPlanned re-contact with a client after the first conversation.Property valuationEstimating a property's market value from its location, features and comparable sales.
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