Keep your receptionist. Take the phone pressure off them.
A great receptionist is the face of your office, but they can only take one call at a time, they go home at six and they take holidays. An AI voice agent picks up every call on the first ring, books viewings and logs the call in your CRM. Most agencies get the best result running both.
Squaremeters AI
Voice agent- 14:20Answered on the first ring
- 14:21Buyer · 3-bed · gated site
- 14:22Listing link sent on WhatsApp
- 14:23Viewing Sat 11:00 in the diary
- 14:23CRM: contact + deal + task
Receptionist
Typical outcome- 09:14Answered by the receptionist
- 09:15Second caller on hold, hung up
- 13:05Lunch break, missed
- 19:40After hours, voicemail
What happens when the phone depends on one person
The issue isn't the receptionist. It's asking one person to be in three places at once.
One line at a time
While they're talking to a buyer, the next caller waits or rings off. When a new listing goes live, calls stack up fast.
Hours, holidays, sick days
Evening calls, lunch breaks, annual leave and the odd sick day all leave gaps that applicants fall straight into.
Notes on sticky pads
"Mr Davies called about the three-bed" on a sticky note never becomes budget, area and a follow-up date in the CRM. The negotiator never sees it.
Squaremeters AI vs Receptionist
| Squaremeters AI | Receptionist | |
|---|---|---|
| Focus | Real estate teams | Everything in the office |
| Time to answer | First ring | Straight away if free, otherwise queued |
| Hours | 24/7 | Office hours |
| AI voice agent | ||
| WhatsApp / Instagram replies | Manually, when there's time | |
| Books into your calendar | Manually, checking the diary | |
| Call logged in CRM | If notes are typed up | |
| Follow-up automations | ||
| Cost model | Monthly flat + volume | Salary + employer costs |
| Contract | Monthly | Employment contract |
Based on publicly available, general information; features and prices change over time.
Three buyers call at once. All three get answered.
The agent doesn't have a queue. When a hot listing hits the portals on a Saturday morning, every call is picked up, qualified and logged to the CRM separately.
- Every call answered on the first ring, no hold music
- Buyer, seller, tenant or landlord, plus budget and area, asked every time
- Matching listing links sent by WhatsApp during the call
+90 532 ••• 41 12
Buyer · 2-bed · city centre
On call+90 541 ••• 07 88
Seller · valuation request
On call+90 505 ••• 93 30
Tenant · 1-bed · near metro
On call
Your receptionist greets people. The agent carries the phone.
You decide which calls reach the agent: all of them, only the ones that go unanswered, or only out of hours. Your receptionist gets time back for walk-ins, paperwork and keeping completions on track.
- During the day the receptionist answers; if busy, the agent steps in
- Evenings and weekends handled entirely by the agent
- Hot leads are warm-transferred to a negotiator with a short summary
- All calls
- Unanswered calls only
- Out of hours only
Where a receptionist is still the better choice
An AI agent doesn't replace the warmth or physical presence of a person in your office, and we won't pretend otherwise.
Meeting people face to face
Greeting walk-ins, taking keys and documents, being a reassuring face at the front desk: that's human work.
Long-standing relationships
Landlords who've called for years know your receptionist by name. That relationship matters; the agent lightens the load rather than replacing it.
Sensitive or complex calls
Deposit disputes, probate sales and price negotiations belong with a person. In those cases the agent hands the call to a negotiator.
Where to start
For most agencies the right move isn't replacing anyone, it's adding cover. Start by sending only out-of-hours and unanswered calls to the agent while your receptionist runs the day as usual. After a few weeks, the call summaries in your CRM show exactly when calls were being missed, and you can widen the routing from there. Our team handles the setup and tests it with you before go-live.
Frequently asked questions
Will the agent replace my receptionist?
No. It takes the phone pressure: simultaneous calls, evenings, lunch breaks and holidays. Your receptionist spends more time on walk-ins, paperwork and the diary.
Will callers know they're talking to AI?
The agent introduces itself as the office's assistant and never pretends to be a negotiator. It speaks natural English and Turkish and listens when interrupted. We agree how it introduces itself during setup.
Can calls go to the agent only when the receptionist is busy?
Yes. Routing can be all calls, unanswered calls only, or out-of-hours only. Your existing number stays the same.
How should I compare the cost?
A receptionist comes with salary and employer costs; the agent is a monthly flat fee plus volume, with no long-term contract. See the pricing page for current plans.
What does the agent do with a difficult call?
For negotiations, complaints or special requests it rings a negotiator, reads a quick summary and joins the calls. If nobody's available it takes a note and creates a task.
More comparisons
Hear the difference on a live call.
Listen to the agent handle your agency's scenario, then decide.
- A live demo call
- A scenario built for your agency
- A tailored quote