Conversation AI
AI that replies to written messages on WhatsApp, Instagram, Messenger, website chat and SMS.
Conversation AI is the layer that reads incoming written messages and answers them using the agency's office information and listings. Think of it as the written counterpart of the voice agent.
It can run in two modes: in suggestion mode, the AI drafts a reply and an agent approves it; in automatic mode, the reply goes straight out. When a conversation moves beyond what the AI should handle, it is handed to a person.
Why it matters for agencies
Many buyers make first contact by messaging a listing rather than calling. Answering a late-night Instagram message the next morning can be as costly as not picking up the phone.
Example
Someone comments under an Instagram ad asking for the size and service charge of a three-bedroom flat. Conversation AI answers from the listing details, asks which days suit a viewing and assigns the conversation to the right agent in the shared inbox.
Related terms
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