Knowledge base
The office information, FAQs and listing data that the AI draws on when answering.
The knowledge base is the content loaded at setup so the voice agent and Conversation AI answer correctly: office address and hours, areas covered, fee policy, frequently asked questions and listings.
The AI doesn't invent information that isn't in the knowledge base; it passes unanswered questions to an agent as a note. Keeping it current directly determines answer quality.
Why it matters for agencies
An assistant is only as good as the information it's given. A sold property left on the list creates false expectations.
Example
When a property sells, it's removed from the listing data. The next day, a caller asking about it is told it's no longer available and offered similar properties nearby.
Related terms
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